Spider Monkey Tree Services (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or contact us for tree surgery services across Bangor, North Down and County Down.
By using our website, you agree to the terms outlined in this policy.
1. Who We Are
Spider Monkey Tree Services
Bangor, County Down
United Kingdom
📞 Contact Email: info@spidermonkeytreeservices.co.uk
We act as the Data Controller for any personal data provided.
2. Information We Collect
We may collect the following information:
Information you provide directly
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Name
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Email address
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Phone number
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Address / location of work to be carried out
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Any details relating to your enquiry
Information collected automatically
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IP address
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Browser type and device information
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Website usage data via cookies or analytics tools
3. How We Use Your Information
We use your information to:
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Respond to enquiries and provide quotations
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Carry out tree surgery services you request
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Send service-related communications
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Improve website performance and customer experience
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Maintain safety and business records
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Comply with legal or insurance requirements
We do not sell or share personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data under the following GDPR bases:
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Contract – to provide the services you request
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Consent – when you request contact or marketing updates
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Legitimate interest – to operate and grow our business
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Legal obligation – including health & safety compliance
5. Cookies & Website Analytics
Our website may use cookies to:
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Improve functionality
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Analyse website performance
You can disable cookies in your browser settings at any time. Some features may not function properly without them.
6. Data Sharing
We may share data with trusted third-party service providers such as:
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Website hosting and analytics platforms
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Insurance companies (if required)
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Payment or billing providers (if applicable)
All third parties are required to keep your data secure and follow UK GDPR laws.
7. Data Storage & Retention
We keep your data only for as long as necessary to:
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Provide our services
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Satisfy legal, insurance, or tax requirements
Data no longer needed is securely deleted.
8. Your Data Rights
Under GDPR, you have the right to:
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Access the data we hold about you
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Request corrections to inaccurate information
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Request deletion of your data (in certain cases)
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Object to data processing
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Withdraw consent at any time
To exercise these rights, contact us at:
📩 info@spidermonkeytreeservices.co.uk
9. Security of Your Data
We take reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access.
10. Links to External Websites
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
📞 Phone: (+44) 7419341313
📩 Email: info@spidermonkeytreeservices.co.uk